After selecting CoreHealth as their technology partner, they rolled up her sleeves and prepared for an intense onboarding program.
What they found was surprising. The CoreHealth customer service team—affectionately known as “the ninjas”—took them through a fast, friendly onboarding process. “It only took us about four to six weeks to be running the software on our own,” says the Wellness Project Manager. “Being able to manage, adapt and control the technology ourselves so quickly was incredible.”
“The CoreHealth team is one of the best customer service teams I’ve ever worked with. I love the ninjas and I think they love me, too!” - Wellness Project Manager
CoreHealth’s onboarding and training process helped them to not only accelerate and streamline their internal processes but also help them discover new ways to improve their service offerings to clients, with expanded, customized features like wellness scores and detailed reports.
With their new CoreHealth platform up and running, and control in their hands, the benefits became apparent almost immediately. Having the new platform meant their team could design a program to fit each client’s needs perfectly, adapt to their specific employee demographic and even engage participants in the language of their choice.
“We can often have a new client set up in two or three hours. For more complex projects it might take a half-day or full day, but most importantly we can give them exactly what they want. Being able to say ‘yes we can’ is huge.” - Wellness Project Manager