Customer Case Study - Hamilton Health

How a Premier Health Care System Elevated Their Wellness Program

Hamilton Health Care System is a comprehensive, nonprofit health care system located in northwest Georgia. As a premier health care system, their mission is to deliver quality services in a caring atmosphere for their patients and their families while meeting health care needs that advance the quality and dignity of life. This philosophy could not hold more true for their own employees and their wellness program.

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“I must say I've only been a part of this wellness journey for about 4 weeks, and I can already tell that it is about more than just being healthy. Here at Hamilton, the employees are truly expressing what is meant to have a Healthy Lifestyle. I'm happy to be a part of an organization that helps me stay focused every step of the way to successfully complete my healthy lifestyle journey.” - Associate from HPG Murray

A Health Conscious Culture

Hamilton Health Care System (HHCS) is self-proclaimed as the “healthy heart of Hamilton” and highly value’s their employees’ wellbeing. Their leadership is known for attentively listening to the needs of their almost 2,500 employees. They understood employees wanted tools at work to help them lead a healthy lifestyle.

Over the years, HHCS’ leadership worked diligently to create a strong and supportive environment that fully embraced a wellness culture - where employees were motivated to participate. They had all the ingredients to grow a successful wellness program except one – their wellness technology.

The Challenge

It did not take long for HHCS to discover that trying to run a successful wellness program on their previous wellness platform was more frustrating and expensive than originally anticipated. Some of their wellness program’s top priorities were efficient customization and communication abilities and both were proving to be difficult to achieve. Additionally, the lack of customer service and timely responses to issues were also harming their wellness program.

What They Did

Their program kept hitting roadblocks and it soon became apparent that the need for a new wellness technology provider was needed. Hamilton Health wanted a technology partner that could help them take their wellness program to the next level. They conducted an extensive market search with approximately 15 technology vendors on their list. They quickly shortlisted 3 vendors but when they realized what the CoreHealth corporate wellness platform was capable of, they knew it was exactly what they were looking for.

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CoreHealth is so welcoming. We love your fun and innovative culture. You listen to your customers.

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Emily Elrod,
Hamilton Health Care System’s Wellness Coordinator


Hamilton Health’s leadership even stated the platform looked too good to be true! They selected CoreHealth Technologies for the following key reasons:

Reason Previous Technology Vendor CoreHealth
Customer Service Could take up to a week, sometimes longer to have issues resolved. CoreHealth’s ninja support team resolved issues in hours. Furthermore, CoreHealth is eager to coach System Administrators on how to best use the system.
Customization Minimal customizations (e.g. only images were possible to change and limited to one change per year). Advanced customization. Administrators have the flexibility to change brand, program design and beyond.
Wellness Coordinator Capabilities System Admin would spend a minimum of 10 minutes to get vendor to change passwords. Admin would also have to wait up to 45-60 days to have incentive points uploaded. System Admin has full control to help participants (e.g. reset passwords immediately or have points uploaded within 7-14 days).
Challenge Templates Approx. 15 out-of-the-box challenge templates were available; however, only 2 challenges were allowed per year. Immediate access to 40+ out-of-the box challenges with the ability to customize their own.
Money Saved Annual license cost of $100k. Annual license cost of $16k. Switching to CoreHealth saves HHCS $83k after their first year!
Disease Management Coaching Required third-party coaching which was an additional cost. HHCS expects to eliminate $154k in third-party coaching costs when they implement CoreHealth’s coaching tool in 2018. Plus, the tool will enable them to better integrate and manage coaching.
Health & Wellness Content Content provided by vendor was unsatisfactory and not relevant to the Georgia region. As a result, HHCS created their own content. Able to create their own content on the platform or use one of CoreHealth’s best-in-class health content providers via their partner network – all seamlessly integrated into the platform.
Reporting Substandard reporting abilities with inaccurate data. HHCS had to manually produce their own reports. Able to use 40 standard, real-time reports at the press of a button.
Incentives Limited incentive abilities (e.g. unable to award points for 5k’s, other runs or water consumption). Flexible and customizable incentive programs to fit any activity or individual.
Communication Limited communication tools for System Admin.
No social networking capability available for participants to engage with each other.
Efficient and easy for System Admin to communicate with users.
Employees love the social interaction on the platform. They can connect with others and become more engaged and motivated.
Implemenation Timeline 6 months 3 months
Reseller model (use wellness technology to deliver wellness services to region) Not available Reseller model (use wellness technology to deliver wellness services to region). CoreHealth’s reseller model allows HHCS the opportunity to be a regional leader in population health for local businesses.
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It’s been easy for me to do what I need to do in CoreHealth’s platform. You have given me the freedom to reallocate my time to focus on diving deep into our programs and design new and innovative programs. I have one full day per week back now vs. spending it on troubleshooting and issue management.

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Emily Elrod,
Hamilton Health Care System’s Wellness Coordinator

The Results

Using CoreHealth as its wellness technology partner has helped Hamilton Health transform their wellness program. After a short implementation period of 3 months, the benefits to switching to CoreHealth were immediate. Hamilton Health currently has an 85% participation rate for their 2017 wellness program that has been designed to be even more challenging. Based on 1,500 eligible participants so far the following stats have already been accomplished.

  • 76.8% Health Risk Assessment (HRA) completion rate to date
  • 62% of post challenge survey respondents perceived their health improved over the course of the challenge
  • 90% of post challenge survey respondents said they would participate in another challenge

1st Team Based Challenge

  • 663 out of 1,437 eligible participated, making 90 teams
  • 1602.5 lbs. were lost in the challenge
  • 29% of participants recorded losing weight
  • 94% were satisfied with their efforts in the challenge
  • 73% perceived improvement on their health
  • 86% of participants are interested in another challenge

1st Individual Challenge

  • 428 participants walked over 128 million steps in 6 weeks

Estimated Program Savings

Presenteeism $49,809.38
Absenteeism $27,286.88
ST Disability $22,522.50
Drug Costs $219,182.67
Total Savings $318,801.42
HHCS Estimated Savings  Chart 

Employees notably appreciated how the platform had become more efficient, fun and easy to use. The responsive web design has given users full functionality of the entire platform accessible from any device. Participants also enjoy the gamification and social networking functionality that supports their collaborative and engaging culture. Here are just a couple out of the 322 positive testimonials on the wellness portal.

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The portal is much easier to navigate. The increased communication is great, and we don’t have to wait on the phone for a long period of time to change a password or get something set up.

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Tracy Staples,
Human Resources Benefits Specialist

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The new platform is laid out much better. It is more user friendly and I can get to where I want. The different challenges are so fun and have really helped increase my walking. I am so grateful for Hamilton to have the wellness program.

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Mike Nichols,
Maintenance Specialist

New Growth Opportunities

In addition to a more successful wellness program, CoreHealth’s coaching tools will provide Hamilton Health the foundation to ramp up and grow their disease management coaching program and pharmacy services. Soon, the ability to resell the wellness platform will allow Hamilton Health to sell their wellness program to local businesses. There will be new opportunities to provide wellness services to an additional 67k people in the local business community that have already stated their interest.

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The platform is easy to use and has allowed me to improve communications and provide additional clarity to participants about upcoming events and initiatives. I can send friendly reminders to keep participants on track and users can share their success stories. Our employees just love the platform!

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Emily Elrod,
Hamilton Health Care System’s Wellness Coordinator

Questions?

Call us. One of our platform experts will show you how the CoreHealth platform can help you improve your wellness programs and transform your business.

Call today: 1.866.396.2673