Premier Health Population Company Discovers New Growth Opportunities Leveraging CoreHealth Technology
CareATC is a population health management company based in Tulsa, Oklahoma. As a leading health and well-being company their vision is to create the most sustainable solution to rising healthcare costs for employers of every size by promoting health, preventing disease, and providing a shorter path to medical care. They support employer groups nationwide by providing onsite healthcare clinics, population health management services such as patient advocacy and health coaching, and personal health assessments such as biometric screenings. In 2020 they celebrated their 20th anniversary of providing customizable healthcare solutions and bringing patients and providers closer together.
Prior to partnering with CoreHealth, CareATC had an in house patient portal that integrated with a third-party incentive management platform. As the company evolved over the years, they began to face technology constraints due to several reasons such as inflexibility, UX/UI issues, and inadequate integration capabilities. The system had structured templates that did not allow for customizations or the ability to build dashboards for participants to easily understand what next steps they needed to accomplish. Integrations were limited to only two devices and data could not be easily uploaded into their in-house portal without manipulation and reformatting.
CareATC knew it was time to seek out a different well-being technology solution. During their due diligence process, they considered a few technology providers but CoreHealth’s well-being platform stood out when it came down to cost, flexibility, and customization capabilities. Another key reason CoreHealth was an attractive option were the additional platform features such as their communication tools. Previously, CareATC had to use external communication tools to connect with program participants. With CoreHealth’s platform tools they could now communicate via group or individual emails, bulk messaging, push notifications, message boards and pop-up alerts, all in one place.
During their implementation period, CareATC hit all their milestone target dates resulting in a smooth transition from their previous vendor with no customer service interruptions. In fact, positive customer feedback was received immediately based on newly customized portals with company branding and additional wearable device options. They also appreciated how CoreHealth’s Wellness sCORE incentive engine could display participant statistics resulting in improved engagement rates. In addition to being well-received by customers, CareATC’s sales department also benefited with improved sales materials from customized programming they could use to showcase their capabilities and remain competitive in the industry.
Embracing CoreHealth's Coaching Tools to Build Stronger Relationships